Refund Policy

Refund Policy

Welcome to Ouse Valley Tools and Fixings!

At Ouse Valley Tools and Fixings, we are dedicated to providing high-quality tools and fixings. If you are not fully satisfied with your purchase, we have outlined our refund policy below to ensure a clear and straightforward process.

1. Refund Eligibility

  • Timeframe: Refund requests must be made within 30 days of receiving your order.
  • Condition: To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them. This includes all tags, labels, and accessories.
  • Non-Refundable Items: Certain items, such as custom-made products, clearance items, and gift cards, are not eligible for refunds. Please refer to the product description for specific refund eligibility.

2. How to Request a Refund

  • Initiate a Request: Contact our customer service team Here to initiate a refund request. Please include your order number and a brief description of the reason for the refund.
  • Return Process: If your refund request is approved, you will need to return the item(s) following our return process. Please refer to our Returns and exchanges policy for detailed instructions.

3. Refund Processing

  • Return Inspection: Once we receive the returned item(s), they will be inspected to ensure they meet our return criteria.
  • Processing Time: Refunds will be processed within 7-10 business days from the date we receive your returned item(s). You will receive an email notification when your refund has been issued.
  • Original Payment Method: Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4. Shipping Costs

  • Initial Shipping Costs: Shipping costs incurred during the initial purchase are non-refundable.
  • Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return shipping label.

5. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately Here. We will arrange for a replacement or full refund at no additional cost to you.
  • Evidence: Please provide clear photos of the defective or incorrect item to help expedite the resolution process.

6. Contact Us

  • For any questions or concerns regarding refunds, please contact our customer service team Here
  • We are here to assist you and ensure a smooth refund process.

Thank you for shopping with Ouse Valley Tools and Fixings. Your satisfaction is our priority, and we appreciate your business!