Shipping
Shipping Policy
Welcome to Ouse Valley Tools and Fixings!
Thank you for shopping with us. We strive to provide a smooth and efficient shipping experience for all our customers. Please read our shipping policy below to understand how we handle orders and deliveries.
1. Order Processing Time
- Orders are processed within 1-2 business days. Orders placed after 3 PM (GMT) will be processed the next business day.
- During peak periods or promotional events, processing times may be extended. We will notify you of any significant delays.
2. Shipping Methods and Costs
- We offer various shipping options to cater to your needs. Shipping methods include standard, expedited, and next-day delivery.
- Shipping costs are calculated based on the weight and size of your order, as well as your delivery location. You will see the shipping charges during checkout before you finalize your purchase.
3. Delivery Timeframes
- Standard Shipping: Typically 3-5 business days.
- Expedited Shipping: Typically 2-3 business days.
- Next-Day Delivery: Available for orders placed before 12 PM (GMT). Delivery by the end of the next business day.
4. Shipping Restrictions
- We currently only ship within the United Kingdom.
- Certain items may have shipping restrictions due to size or weight. If an item cannot be shipped to your location, we will notify you and offer alternatives or a full refund.
5. Tracking Your Order
- Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
6. Delivery Issues
- If you experience any issues with your delivery, such as a delay or missing package, please contact our customer service team Here as soon as possible. We will work to resolve the issue promptly.
7. Address Accuracy
- Please ensure that the shipping address you provide is accurate and complete. Ouse Valley Tools and Fixings is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
8. International Shipping
- At this time, we do not offer international shipping. We are focused on delivering to our valued customers within the UK only.
9. Returns and Exchanges
- For information on returns and exchanges, please refer to our Returns and exchanges policy.
10. Contact Us
- If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team Here.
Thank you for choosing Ouse Valley Tools and Fixings. We appreciate your business and look forward to serving you!