Privacy Policy

 

1. Introduction

Welcome to Ouse Valley Tools and Fixings. We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

2. Information We Collect

  • Personal Information: We collect personal information that you provide to us directly, including but not limited to your name, email address, phone number, billing address, and shipping address when you make a purchase or contact us.
  • Payment Information: Payment details are collected through our secure payment gateway. We do not store credit card information.
  • Order Information: We collect details about the products you order, including product names, quantities, and order history.
  • Technical Information: We may collect information about your device and browsing activities, such as IP address, browser type, operating system, and referring URLs, to enhance your experience on our website.

3. How We Use Your Information

  • Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping and handling.
  • Customer Service: We use your contact information to respond to your inquiries, provide support, and resolve any issues.
  • Communication: We may send you promotional emails, newsletters, and updates about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.
  • Website Improvement: We use technical information to analyze website usage, improve our website’s functionality, and enhance your browsing experience.

4. How We Share Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and email communication. These providers are obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

5. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

  • Cookies: Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse website traffic. Cookies are small data files stored on your device.
  • Managing Cookies: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Your Choices

  • Access and Correction: You have the right to access and update your personal information. To request access or make changes, please contact us.
  • Opt-Out: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in the email or contacting us directly.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: ousevalleytoolsandfixings@gmail.com
  • Phone: 0800 389 7264
  • Address: clearwater farm, clearwater lane, wivelsfield, haywards heath, RH16 4RX

Thank you for trusting Ouse Valley Tools and Fixings with your information. We are committed to safeguarding your privacy and ensuring a secure online experience.