Terms Of Service

Terms and Service

Welcome to Ouse Valley Tools and Fixings

These Terms and Service govern your use of our website and the purchase of products from Ouse Valley Tools and Fixings. By accessing our website or placing an order, you agree to abide by these terms. Please read them carefully.

1. General

  • Acceptance of Terms: By using our website and/or placing an order, you agree to these Terms and Service. If you do not agree, please refrain from using our site.
  • Modifications: We reserve the right to change these terms at any time. Any modifications will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

2. Products and Pricing

  • Product Information: We strive to ensure that all product information on our website is accurate. However, we do not warrant that descriptions, images, or other content is error-free or complete.
  • Pricing: Prices are subject to change without notice. All prices listed are in GBP (£) and exclude VAT, which will be added at checkout where applicable.
  • Availability: Product availability is subject to change. We reserve the right to limit quantities and refuse orders.

3. Ordering

  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion. Once an order is accepted, you will receive a confirmation email with details of your purchase.
  • Order Cancellation: Orders may be canceled before dispatch. If you wish to cancel an order, please contact us as soon as possible.

4. Payment

  • Methods: We accept various payment methods, including major credit and debit cards. Payment is processed securely through our payment gateway.
  • Charges: You are responsible for any additional charges such as bank fees or currency conversion fees.

5. Shipping and Delivery

  • Shipping: We offer various shipping options as outlined in our Shipping policy. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Delivery Timeframes: Delivery times are estimated and not guaranteed. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

6. Returns and Exchanges

  • Policy: For information on returns and exchanges, please refer to our Returns and exchanges policy.
  • Refunds: Refunds are processed in accordance with our Refund policy.

7. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, and images, is the property of Ouse Valley Tools and Fixings or its licensors and is protected by copyright and other intellectual property laws.
  • Usage: You may not reproduce, distribute, or use any content from our site without our express written permission.

8. User Conduct

  • Prohibited Activities: You agree not to engage in any unlawful or harmful activities while using our website. This includes, but is not limited to, unauthorised access, spamming, and interference with the site’s operation.
  • Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

9. Limitation of Liability

  • Disclaimer: Our website and products are provided on an “as is” and “as available” basis. We make no warranties or representations of any kind, express or implied, regarding the accuracy or reliability of our website or products.
  • Liability: To the fullest extent permitted by law, Ouse Valley Tools and Fixings shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

  • Jurisdiction: These Terms and Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

  • Customer Service: If you have any questions or concerns regarding these Terms and Service, please contact us. We are here to help!

Thank you for choosing Ouse Valley Tools and Fixings. We appreciate your business and look forward to serving you!